Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at vurashop.help@gmail.com. Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

As outlined in our store policy, customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect. Return shipping costs are non-refundable.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or has been fulfilled, it can no longer be canceled.

If you need to cancel your order, please contact us as soon as possible at vurashop.help@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery and include clear photos of the product and its packaging.

After reviewing the information, we will work with you to provide a replacement or another appropriate solution at no additional cost whenever applicable.

Exchanges

The fastest way to receive a different item is to request a return (if eligible) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.